Virgin Media fined £23.8m for putting vulnerable customers at risk

Mon, 01 Dec 2025

Company failed to protect thousands of people switching from analogue to digital landline, Ofcom rules

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Virgin Media has been fined £23.8m for putting thousands of vulnerable people “at risk of harm” when switching them from an analogue to a digital landline.

The media watchdog, Ofcom, found the company failed to protect people who relied on telecare alarms to call for help, after Virgin Media self-reported a number of “serious incidents” in November and December 2023.